In less than a year, the ACSR program teaches your staff practical and relevant decision-making and problem-solving skills while also imparting technical insurance knowledge. By completing this self-study training program, conveniently available in both online and print formats, your customer service representatives will be well prepared to answer the insurance questions posed by clients.
To earn the ACSR designation, you must complete all courses within any or all of the following three tracks:
Additionally, you must complete two core courses and one of two ethics courses:
Online and print self-study
6 to 9 months
Customer service representatives, agents, and brokers