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Accredited Customer Service Representative (ACSR®) Designation

Help your staff enhance customer satisfaction, increase retention, and gain confidence, resulting in better cross-selling and fewer errors and omissions claims, through the Accredited Customer Service Representative (ACSR) designation program.


In less than a year, the ACSR program teaches your staff practical and relevant decision-making and problem-solving skills while also imparting technical insurance knowledge. By completing this self-study training program, conveniently available in both online and print formats, your customer service representatives will be well prepared to answer the insurance questions posed by clients.

Program Details:

To earn the ACSR designation, you must complete all courses within any or all of the following three tracks:

Personal Lines:

  • ACSR 1—Homeowners Insurance
  • ACSR 2—Personal Automobile Insurance
  • ACSR 3—Personal Lines Related Coverages

Commercial Lines

  • ACSR 6—Commercial Property Insurance
  • ACSR 7—Commercial Liability Insurance
  • ACSR 8—Commercial Automobile Insurance
  • ACSR 9—Commercial Lines Related Coverages


  • ACSR 10—Life Insurance
  • ACSR 11—Retirement Planning
  • ACSR 12—Disability and Health Insurance

Additionally, you must complete two core courses and one of two ethics courses:

  • ACSR 4—Agency Errors and Omissions
  • ACSR 5—Professional Development & Account Management
  • Ethics 311—Ethical Guidelines for Insurance Professionals or Ethics 312—Ethics and the CPCU Code of Professional Conduct

Exam Information:

ACSR exams range in length from 25 to 50 objective questions and in time allotted from 45 minutes to one hour. Learn more about the exams, including scheduling and costs.

Program Level:


Delivery Method:

Online and print self-study

Estimated Timeframe:

6 to 9 months

Recommended For:

Customer service representatives, agents, and brokers

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